Refund policy
At WristSwitch.com, we take pride in the quality of our watch straps and your overall experience. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return process designed to be as transparent as possible.
The Return Period
In accordance with consumer protection regulations, you have a period of 14 days from the day you receive your package to decide if the product is right for you. To be eligible for a return, your request must be initiated within this 14-day window.
Product Condition Requirements
We maintain high standards for our inventory. To be accepted for a return due to a change of mind, the watch strap must be in its original, brand-new condition. It should be unworn, unused, and still in its original packaging. We cannot accept returns for items that show any signs of wear or have been installed on a timepiece.
How to Initiate a Return & Return Address
To ensure your return is processed swiftly and handled correctly, we highly recommend notifying us of your return by emailing us at contact@wristswitch.com or by using the contact form found on our website. Please include your order number and a brief explanation for the return.
You can ship your returned items directly to our physical return facility at the following address :
Marktime AB
Särö källväg 4
42941 Särö
Sweden
Please include a note with your order number or a copy of your packing slip inside the package so our warehouse team can immediately identify your return and process your refund.
Shipping and Responsibility
The responsibility for return shipping depends on the nature of the return. If you wish to return a product because you have changed your mind or ordered an incorrect style, you are responsible for the return shipping costs. In these instances, the safety of the return shipment is the customer's responsibility until it reaches us. We suggest using a trackable shipping method to ensure its safe arrival.
In the event that you receive a damaged or incorrect item, WristSwitch will take full responsibility. Please contact our support team at contact@wristswitch.com before sending the item back, so we can provide you with a prepaid shipping label and ensure you receive a replacement or a full refund without any additional expense to you.
Fees and Processing
We believe in fair commerce, which is why we do not charge any restocking fees for returned items. Once your return is received and inspected at our facility, we will notify you of the status of your refund. Approved refunds will be processed back to your original payment method within 14 days of us receiving the item.
Returned Items Not Meeting Requirements
Should we receive a returned item that has been used, worn, or is otherwise not in its original condition, we will contact you to discuss the situation. In such cases, the refund will be denied, and you will have the opportunity to have the item shipped back to you at your own expense.
Contact Information
If you have any questions regarding our return process, please feel free to reach out through our official channels. You can contact us via email at contact@wristswitch.com or through our dedicated Contact Us page on the website.